Puerto Banus Marbella
Guide to 5 Star Hotels in and around Puerto Banus Marbella
The Hotels in this section are all 5 Star.

Five-Star Criteria
Stands in a very elite category, one in which the staff engages in a tireless pursuit of excellence and perfection. There is no "typical" Five-Star establishment; however, some common characteristics exist. Each one offers a level of service that provides an individual, memorable experience for each guest. Unwavering quality and elegance are observed and felt from the moment one drives up and enters the building. All possess the qualities characterizing a Four-Star, but offer even more services, ambiance and facilities for guests.

The staff are clearly professional from the doorman to the bee line to desk personnel. Their exceptional appearance, their articulate and knowledgeable approach to the guest reflect the quality of the lodging facility. Twice-daily maid service is standard, including turndown service and management gift. Lobbies will be places of beauty, whether furnished in fine antiques or in unique and elegant contemporary designs, often displaying fine works of art and objets d'art. A superior, but not necessarily Five-Star, restaurant must be present; room service should provide excellent beautifully served meals. Grounds should be meticulously groomed and landscaped. The Five-Star award requires the presence of certain ingredients; superiority in all areas of guest services and facilities; elegant, distinctive decor enhanced by furniture and accouterment of quality and rare beauty; professional, articulate & knowledgeable staff members capable of identifying and meeting the needs of all guests; strong, effective, stable management. Having established that all of Mobil Travel Guide´s vary exacting standards are met in these areas, there is one further standard:THE QUALITY MUST BE SUSTAINED CONTINUOUSLY FROM YEAR TO YEAR. This can be achieved only through careful observation over a period of years. Five-Star Criteria ALL OF THE QUALITIES OF A FOUR-STAR DESIGNATION WITH PARTICULAR ATTENTION TO: Unique architectural building design, Superior maintenance throughout Grounds meticulously groomed and landscaped, distinctive environs. Impeccable housekeeping, maintenance Individualized, elegant decor: lobby, guest rooms, public space, art work, planting, objets d'art to complement decor Flooring, carpeting of exceptional quality, interest, often custom made Lobby designed to accommodate guests with gracious service Superior check in/ check out service, unobtrusive and secure luggage handling area. Guests escorted to rooms by professionally trained personnel Concierge, 24-hour service, Rooms spacious, offering a comfortable sitting area, writing desk and chair, Room furniture of superb quality: some authentic antiques, fine reproductions of distinctive contemporary design Carefully integrated guest room decor, with the emphasis elegance or reflecting a design of distinctive quality.Three phones in guest room; at bedside, on the desk and in the bathroom. Twice-daily maid service; turn down service, Fine prints or original art Carefully integrated decor, with emphasis on elegance or reflecting a design of distinctive quality Bath modern, distinctive, well-planned Amenities, special soaps, linen designed to co-ordinate with bath decor, Special services and facilities, Superior room service, with extended hours, a varied menu and faultless service of excellent food, beautifully presented. Excellent dining facilities, including at least one fine restaurant offering excellent food, beautifully presented, in an attractive setting. Health Club or some service of a health club, Complimentary transportation, Welcome gift from management. Shopping arcade or superior quality clothing shops, Mini-bars, refrigerators in most rooms. Staff: well-groomed, uniformed, attractively dressed, courteous, helpful, knowledgeable, articulate commitment to anticipating guest's needs, serving them management professional, generating an almost tangible esprit de corps CONSISTENCY OF SERVICE, CONTINUED UPKEEP AND IMPECCABLE HOUSEKEEPING ARE THE KEY INGREDIENTS TO MAINTAINING A FIVE-STAR RATING.